Privacy Policy

This Privacy Policy explains how PADELMATE LTD (“we”, “us”, or “our”) collects, uses, stores, and protects personal data when you visit or make a purchase from www.padelmate.uk (the “Website”).

We are committed to protecting your privacy and handling your personal data in a transparent and lawful manner, in accordance with the UK General Data Protection Regulation (“UK GDPR”) and the Data Protection Act 2018.

1. Data controller

For the purposes of data protection law, the data controller is:

2. Personal data we collect

We collect personal data only where it is necessary to provide our services or comply with legal obligations.

3. How we use your personal data

We use personal data for the following purposes:

• To process and fulfil customer orders
• To arrange delivery of purchased products
• To send transactional communications such as order confirmations and delivery updates
• To respond to customer enquiries and support requests
• To improve the performance and usability of our Website through analytics
• To comply with legal and regulatory obligations

We do not use personal data for marketing emails, newsletters, or advertising purposes.

4. Lawful basis for processing

Under UK GDPR, we rely on the following lawful bases to process personal data:

• Contract – processing is necessary to fulfil an order or provide requested services
• Legal obligation – processing is required to comply with applicable laws (e.g. accounting or tax obligations)
• Consent – for analytics cookies and non-essential tracking technologies
• Legitimate interests – to operate and improve our Website, provided such interests do not override your rights

5. Payments

Payments on our Website are processed securely by Stripe.

We do not store or process your payment card details. All payment information is handled directly by Stripe in accordance with their own privacy and security standards.

Stripe may process personal data as an independent data controller. For more information, please refer to Stripe’s Privacy Policy.

6. Cookies and analytics

We use cookies and similar technologies as described in our Cookies Policy.

Analytics data is collected using Google Analytics 4 via Google Tag Manager, and only after you have provided explicit consent. You can manage or withdraw your cookie preferences at any time.

7. Data retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy.

Customer order and related data is retained for a period of up to 1 year, unless a longer retention period is required by law (for example, for accounting or tax purposes).

After this period, personal data is securely deleted or anonymised.

8. Data sharing and third parties

We may share personal data with trusted third parties only where necessary, including:

• Payment service providers (e.g. Stripe)
• Delivery and logistics partners
• IT and hosting service providers

All third parties are required to process personal data securely and in accordance with applicable data protection laws.

We do not sell or rent personal data to third parties.

9. International data transfers

Some of our service providers may process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses, to protect your personal data.

10. Data security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, or disclosure.

However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

11. Your data protection rights

Under UK GDPR, you have the right to:

• Request access to your personal data
• Request correction of inaccurate or incomplete data
• Request erasure of your personal data
• Request restriction of processing
• Object to processing in certain circumstances
• Request data portability

To exercise any of these rights, please contact us at support@padelmate.uk.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been handled unlawfully.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our data practices. Any updates will be published on this page with a revised “Last updated” date.

13. Contact us

If you have any questions about this Privacy Policy or how we handle personal data, please contact: